SM88 Privacy Policy – Your information is completely safe with us

SM88 collects information from you through various methods. We only gather what is genuinely necessary to provide our services. The types of data collected under our privacy policy are outlined below:

When you visit the SM88 website, certain technical information may be collected automatically, such as cookies, log files, and browser data. This information is primarily used to improve site performance and ensure security.

Information collected by sm88 is used only for the purposes listed below. In accordance with our Privacy Policy, no data is used beyond its approved purpose:

• Account Management: To complete registration, login, and KYC verification.
• Payment Processing: To securely process deposit and withdrawal transactions.
• Customer Support: To promptly resolve your complaints and queries.
• Promotions & Bonuses: To send you relevant offers based on your preferences.
• Security Assurance: To prevent fraud, hacking, and unauthorized access.
• Legal Compliance: To comply with regulatory authority guidelines.
• Service Improvement: To analyze data for improving the user experience.

SM88 stores your information on secure servers. Our data centers operate in compliance with international security standards. Data retention periods are outlined below:

• Account Information: For the duration of active account and 5 years after closure.
• Transaction Data: 7 years, as required by law.
• KYC Documents: 5 years after account closure.
• Log Files: Up to 12 months.
• Marketing Preferences: Until you withdraw your consent.

After the designated retention period, data is automatically deleted or anonymized in a secure manner. Certain data may need to be retained longer due to legal obligations — in such cases, the member will be informed.

Sm88 does not sell your personal information. However, data may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with Mobile Pay, Nagad, or Rocket to complete transactions.
• Law Enforcement: Data may be disclosed under a court order or legal obligation.
• Regulatory Authority: To assist licensing authorities with audits or investigations.
• Anti-Fraud Service: Anonymized data may be used to detect fraud.

SM88 uses cookies to enhance your experience on our website. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Performance Cookies: To measure site speed and performance.
• Functionality Cookies: To remember your language, theme, and preferences.
• Analytics Cookies: To understand user behavior (anonymized).

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the proper functioning of some SM88 services.

Under SM88's Privacy Policy, every member has the following rights regarding their personal data:

To exercise these rights Help Center Reach out to us or send an email to support@sm88.cash. We typically respond within 30 business days.

Sm88 strictly does not provide services to anyone under 18. In line with our Privacy Policy, no personal information is collected from minors.

• Age verification is mandatory at the time of registration.
• Transactions on flagged accounts will not be processed without KYC verification.
• If a user is found to be under 18, their account will be closed immediately.
• Parents are encouraged to enable parental controls on shared family devices.

SM88's website integrates services from third-party payment gateways and technology partners. These partners operate independently and have their own privacy policies.

SM88 vets its partners' security standards and works only with trusted service providers. However, SM88 is not liable for any issues arising from third-party services.

• Payment Gateway: Mobile Pay, Nagad, Rocket — your information is used solely to process transactions.
• Game Providers: Licensed software is used to ensure game fairness.
• Analytics Tools: Anonymized data is used to monitor site performance.

SM88 employs industry-leading technical and organizational measures to keep your data secure. Below are the core security layers that form part of our Privacy Policy:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Firewall & DDoS Protection: Protection against cyberattacks.
• Regular Security Audits: Regular audits by third parties.
• Staff Training: All staff are trained in data protection.
• Incident Response Plan: 72-hour response guarantee in the event of a data breach.

SM88 may update this Privacy Policy as needed. Members will be notified of any significant changes via their registered email or SMS before the changes take effect. The effective date of the updated policy will always be noted on this page.

For any questions about our Privacy Policy or to exercise your data rights, please contact us through the following:

• Email: support@sm88.cash
• Live Chat: Help Center Chat with us live on the page.
• Hours: 24 hours a day, 7 days a week.